terms & services
Website: www.premiertutor.ca
Company: Premier Tutor
By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read these terms carefully before booking any session or using any features of this site.
1. Overview of Services
Premier Tutor offers personalized tutoring services, corporate language training, exam preparation, and online consultations. Services are delivered virtually through one-on-one sessions, group classes, or customized packages.
2. User Eligibility
By using our services, you confirm that you:
Are at least 18 years old or have parental consent.
Provide accurate and complete information during registration or booking.
Are authorized to make payments using the provided payment method.
3. Booking and Payments
All 1-hour sessions must be booked through our online booking system and paid in full at the time of booking.
Clients who wish to book multi-hour packages must submit a request form. A personalized quote will be sent, and payment must be completed before services begin.
Payments are securely processed via third-party providers (e.g., Stripe or PayPal). We do not store your payment details on our servers.
Prices are listed in [CAD/USD] and are subject to change with notice.
4. Cancellations and Rescheduling
You may cancel or reschedule a session up to 24 hours in advance for a full refund or rescheduling option.
Cancellations made with less than 24 hours’ notice may not be eligible for a refund.
In case of no-shows, no refund will be issued.
Tutors may reschedule in case of emergencies, with timely notice to clients.
5. Refund Policy
Refunds are granted only in cases of service errors, tutor unavailability, or early cancellation within the policy window.
Package sessions are non-refundable after the first session has been completed.
All refund requests must be made in writing to info@premiertutor.ca.
6. Use of Website
You may not use our website for any unlawful purposes.
You agree not to misuse, duplicate, or republish any content found on our website without written permission.
We reserve the right to restrict or terminate access to our site and services at any time for violation of these terms.
7. Limitation of Liability
Premier Tutor and its team are not liable for:
Any technical issues affecting your access to sessions.
User results or academic performance.
Third-party service interruptions (e.g., payment processors, video conferencing tools).
All services are provided “as-is” without warranties of any kind.
8. Modifications
We reserve the right to change these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised terms.
9. Contact Us
If you have any questions about these Terms of Service, please contact:
Premier Tutor
Email: info@premiertutor.ca
Website: www.premiertutor.ca